For assistance, speak to one of our Sales Consultants. Call us on 02 9680 9117

Terms & Conditions

All stock is subject to availability.

All prices quoted include GST where necessary. Tea and Coffee are GST Free.

Prices are correct at time of purchase but are subject to change without notice.

Please allow 3 to 5 working days for delivery. This may however take longer for remote areas.

Pine Tea & Coffee Pty Ltd aims to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that every website is completely free of human or technological errors. We reserve the right to correct any errors, inaccuracies or omissions after an order has been submitted and to change or update information at any time without prior notice. We sincerely apologise for any inconvenience this may cause.

Pine Tea & Coffee Pty Ltd is not responsible for any items that are out of stock or are discontinued while displayed online.


Delivery & Shipping

Orders will not be dispatched by Pine Tea & Coffee Pty Ltd until payment is made in full and the funds are cleared.

Freight charges:

Cost

Most Destinations – up to 450g  
Most Destinations – up to 1kg
Most Destinations - up to 4kg
Fastway ATL Metro Sydney Only - up to 15kg   

Or simply “REQUEST FREIGHT QUOTE”

$13.00
$17.00
$25.00
$13.00
Larger Orders
& Accessories
TBA
NSW Regional TBA
Melbourne Metro TBA
VIC Regional TBA
ACT/SA Metro TBA
ACT/SA Regional TBA
QLD / TAS / WA Metro TBA
QLD / TAS / WA Regional TBA
NT TBA

Additional freight charges may be incurred for heavy / bulky deliveries. In the case of bulky items or delivery to South Australia, Northern Territory,
Western Australia, Tasmania, regional and remote areas, customers will be contacted to confirm charges prior to dispatch of their order.

If freight is cheaper customers will be charged less but not notified. We suggest to always “REQUEST FREIGHT QUOTE”.

Pine Tea & Coffee Pty Ltd believes that we use reliable delivery companies who will endeavour to provide you with the best care and service, but
there may be times when despite their best efforts, orders are delayed in the delivery process. For this reason our delivery times can be our best
estimate only. Late delivery does not constitute a failure of our agreement, nor does it entitle you to cancel an order.

Our couriers generally make deliveries between 9.00am and 5.00pm on Mondays to Fridays. No deliveries are made on weekends or public holidays.
Please ensure that the address provided is the most appropriate for these hours. Workplace addresses are highly recommended in the event that
the recipient regularly works office hours. Please note that, should the intended recipient not be available, the parcel may be signed for by other
staff or the mail room. If instructed, the courier may leave the order with a neighbour or in a safe place. If the courier deems it unsafe to leave
the parcel, a calling card will be left for the recipient to contact the courier to arrange a suitable day for re-delivery. Should this service incur an additional delivery charge, the recipient agrees that he/she is liable for this cost.

Please ensure all delivery details are correct. Inaccurate or misspelt delivery information often results in delays in delivery. Should re-delivery be
required and an additional charge is incurred by Pine Tea & Coffee Pty Ltd, you will be responsible for the payment of this charge.

It is the customer’s responsibility to notify Pine Tea & Coffee Pty Ltd if an order does not arrive. Once you notify us, we will lodge an enquiry with the courier company to ensure delivery occurs as soon as possible

Cancellations

If you wish to cancel an order, please contact us immediately via email or phone. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Pine Tea & Coffee Pty Ltd does not accept cancellations under any circumstances once the order has left our premises.

Returns & Refunds Policy

Pine Tea & Coffee Pty Ltd endeavours to keep our customers 100% satisfied at all times. If you are dissatisfied with the product you have received, please contact us to discuss.

All orders are packed with care and individually checked prior to dispatch – if a product is delivered damaged, please notify us immediately.

Warning

Please be aware that while we take every reasonable care when despatching goods to you, we accept no responsibility whatsoever for any loss and/or damage during transit. It is strongly recommended that you effect suitable insurance protection for such a risk

Claims for short deliveries and any missing parcels must be noted on the delivery docket prior to signing so the courier company is also advised in writing at time of delivery.

All claims must be received in writing within 48 hours of receipt of your goods.

It is essential to include a copy of your order with your return.

Please return your damaged product, using a courier or an insured delivery service eg Australia Post.

If we have agreed to exchange or process a refund for an undamaged product, you are responsible for the freight costs and we must receive the goods back in our office in the original, unopened packaging within 14 days.

We do not refund for incorrect choice, but may, at our discretion issue a credit voucher

Goods sold as stock clearance or on sale will not be accepted for return

Pine Tea & Coffee Pty Ltd will apply a processing fee for exchanged items and the refund/credit value excludes shipping and handling charges If we have sent you the incorrect product, we will be happy to refund both the product and freight charge

Disclaimer

Pine Tea & Coffee Pty Ltd cannot be held responsible for any injuries, loss or damage sustained by the use of any of our products. It is the user’s responsibility to ensure the products are suitable for their requirements. We will not accept any liability for any loss or damage arising from items lost, stolen or damaged after delivery has occurred. This includes loss or damage resulting from delivery to unattended addresses where the sender has opted to have the order left at the premises if no one is home.

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